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Back-Up Child and Elder Care

Eligible caregivers have access to temporary, in-network care solutions for infants, children, teens and adults/elders through Bright Horizons Back-Up Care, where available.

Eligibility Requirements:
  • Benefits-eligible caregivers (scheduled work hours are a minimum of 20 hours per week)

  • Back-up care provides a maximum of 10 uses annually per eligible caregiver

Program Details:
  • Reserve care up to 90 days in advance and up until the day care is needed, at home or in thousands of vetted centers in the Bright Horizons network

  • Back-up care is available for children ages 6 weeks – 17 years (and for adult/elder family members age 18+)

Care Options:
  • Center-based care is $15 per child per day (maximum $25 per family/day)

  • In-home care for dependent adults, elders or max three children is $6/hour (up to 3 care recipients, minimum of 4 hours, maximum of 10 hours)

  • Out-of-network care is not available

Reserve care:

Register today to explore the available options near you. Bright Horizons is consistently expanding its network, so if there isn’t a provider in your area currently, there might be in the future.

Code of Conduct:

This benefit is intended to provide emergency back-up care for children, adult and elder family members while you are scheduled to work. Misrepresentation in your back-up care reservation could result in an audit of your timecard to validate your scheduled work hours. Caregivers using this benefit for personal financial gain will be in violation of our Standards of Conduct Policy and may be subject to corrective action up to and including termination.

Reserve Care

Employer username: choosewell | Password: Benefits4You

Need Support? Bright Horizons: 877-BH-CARES (242-2737), available 24/7/365