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Benefits Service Center

The Benefits Service Center is your first stop for most benefits-related questions. For benefits eligibility or medical, dental, vision, accounts, life insurance, disability insurance or voluntary benefits questions, call the Benefits Service Center or click Send a message now.

Benefits Service Center: 888-615-6481, weekdays 7:30 a.m. to 6 p.m. PST. Send a message now (click on Messages, then Go to Message Center, then Send New Message). Translation services are available in most languages upon request.

Medical/Rx

Blue Shield of California: 855-599-2657, weekdays 7 a.m. to 7 p.m. PST. Visit Blue Shield of California
Baylor Scott & White Health Plan: 844-633-5325, weekdays 7 a.m. to 7 p.m. CT. Visit BSW Health Plan
Kaiser of Washington: 888-901-4636, weekdays 8 a.m. to 5 p.m. PST. Visit Kaiser of Washington
Providence Health Plan (PHP): 800-878-4445, weekdays 8 a.m. to 5 p.m. PST. Visit PHP
Express Scripts: 866-340-1551, available 24/7/365. Visit Express Scripts

Dental and Vision

DeltaCare USA (for DHMO plan): 800-422-4234, weekdays 5 a.m. to 6 p.m. PST.Visit Delta Dental
Delta Dental of WA (for PPO plans): 800-554-1907, weekdays 7 a.m. to 5 p.m. PST. Visit Delta Dental of Washington
Vision Service Plan (VSP): 800-877-7195, weekdays 5 a.m. to 8 p.m. and weekends 7 a.m. to 8 p.m. Pacific time. Visit VSP

Leave of Absence and Accommodations

Sedgwick: 855-537-4470. Visit Sedgwick

Work-related Incidents

Corvel: Visit CorVel
Worker's Comp and Compliance Team Contacts

Retirement

Fidelity: 800-343-0860 , weekdays 5:30 a.m. to 5:00 p.m. PST. Visit Fidelity NetBenefits
Prefer to IM? Click the chat icon at the bottom right of the NetBenefits screen when you are logged into your account.

Spending/Savings Accounts

HealthEquity: 877-372-6667, available 24/7/365. memberservices@healthequity.com. Visit HealthEquity

Tools and Resources

ALEX
Back-Up Care (Bright Horizons) - 877-242-2737
Caregiver Assistance Program (Lyra)-You can find more information specific to your caregiver assistance program benefits by signing into caregiver.lyrahealth.com. We’re here for you 24/7. You can call the Lyra Care Team at 844- 311-6223 or email to care@lyrahealth.com.
Choose Well Discounts (Life Balance)- 888-754-5433
Choose Well Fit - email: yourcoach@activewellness.com
Helping Hands (Brightside)-855-979-7768, weekdays 5 a.m. to 5 p.m. PST. Visit Brightside
Medical Plan Assistance Program (Brightside): 855-979-7768, weekdays 5 a.m. to 5 p.m. PST. Visit Brightside
Diabetes Prevention and Management (Omada) - 888-409-8687.
ExpressCare Virtual Visit ExpressCare Virtual
Teladoc (for Blue Shield plan members) Visit Teladoc
TeleSpiritual Health- email: telespiritualhealth@providence.org
Public Service Loan Forgiveness (Tuition.io)-855- 353-9395 from 5 a.m. to 5 p.m. PT or email support@tuition.io
Virgin Pulse (Personify Health)- 844-930-1238. You can access the Chat feature via the Virgin Pulse Support website. The website can be accessed via https://virginpulse.zendesk.com/hc/en-us.

Life and AD&D

Securian: 866-293-6047, weekdays 5 a.m. to 4 p.m. PST.

Voluntary Benefits

Pet Insurance (Nationwide): 877-738-7874, weekdays 5 a.m. to 7 p.m., Saturdays 7 a.m. to 3:30 p.m. PST. Visit Nationwide
Accident and Critical Illness insurance (MetLife): 800-438-6388, weekdays 5 a.m. to 8 p.m. and Saturdays 5 a.m. to 2 p.m. PST. View my account . General benefits information.
Auto and Home Insurance (Farmers Insurance): 800-438-6388, weekdays 5 a.m. to 8 p.m. and Saturdays 5 a.m. to 2 p.m. PST. View my account. General benefits information.
Group Legal Insurance (MetLife Legal Plans): 800-821-6400, weekdays 5 a.m. to 8 p.m. PST. Visit MetLife Legal Plans (access code: 4130010)
Identity theft and credit protection (Allstate Identity Protection): 800-789-2720, available 24/7. Visit Allstate Identity Protection to review your credit score, access identity theft tools and manage fraud alerts.
Commuter Benefits (HealthEquity): 877-924-3967, weekdays 8 a.m. to 8 p.m. PST. Visit HealthEquity
Voluntary Short-Term Disability (UNUM): 866-679-3054. Visit UNUM

Nurseline

Blue Shield of California: 877-304-0504
Providence Health Plan – Prov RN: 800-700-0481

Need assistance accessing support? Call 888-687-3753 or open an HR case/ticket under Contact HR under the Quick links section on the Caregiver Service Portal or click on the button below. Select a topic from one of the Categories, then type your question. To view your open ticket, navigate to My Requests on the Caregiver Service Portal home page.

Open a Ticket

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-615-6481.

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 888-615-6481.