Services available at no cost to you and your household members.
Crisis support
988 Suicide and Crisis Lifeline
If you or someone you know is struggling with mental health or substance
use issues, use 988 to text or talk to someone from the National Suicide
Prevention Lifeline, or chat on their website.
Mental Health Coaching. Meet with a certified coach to get to the root of your challenges, gain
new insights, and see things through a new lens. Between sessions, you
will complete activities and strategies to build on what you learn.
Mental Health Therapy (individual, couples, family, child). Lyra’s in-network Therapists (including our own Behavioral Health
Concierge, or BHC), are experts at diagnosing mental health conditions
and identifying thoughts, behaviors, and strong emotions that can contribute
to depression, anxiety, or PTSD. BHC is a premier virtual provider for
Lyra. This confidential service, offered exclusively to caregivers and
dependents, provides quick access to highly skilled, licensed clinicians,
by video or phone, 7 days a week.
On-site Support and Counseling Available in Select Locations
In partnership with Optum and Lyra, counselors are available at certain
locations to help support caregivers. All caregivers in the region are
welcome to take advantage of this service.
As providers, your focus is usually on those we care for, and we can sometimes
forget to focus on our own mental wellness. Whether it is counseling to
help you cope with stress, balancing home and work life, the importance
of physical exercise, or something larger, there are resources to support you 24/7.
The self-care tools will teach you new skills based on validated behavioral
health approaches, provide opportunities for practice, and keep you motivated
any time, any place.
Explore on-demand courses, videos, and live events—available online,
and on-the-go via the Lyra Health app. Learn how to prevent workplace stress, improve your relationships with
colleagues, ditch imposter syndrome, and be a more effective communicator.
The library includes a special section for current and aspiring managers.
Gain the knowledge and skills to lead with empathy, improve your emotional
intelligence, and foster well-being among your team.
Please note: this is not the same username and password as Lyra’s
digital care platform (caregiver.lyrahealth.com). You will need to create
a new account login. Customer code: #choosewell634
Lyra Library
Details to include:
The Lyra Library has over 400 digital resources to support your personal
and professional well-being. The library includes on-demand courses, live
events, meditations, soundscapes, articles, and videos, and is available
on-the-go via the Lyra Health app.
We have all heard of CPR for those in cardiac distress, but what about
Emotional CPR for mental distress? Emotionally Connect, Partner and Respond
(ECPR) is an effective approach any of us can use to help support and
respond to peers, colleagues, family members or community members experiencing
mental health concerns. Suicide prevention training empowers us to make
a difference in our communities, including where we work. The course is
offered in an on-demand module through Virgin Pulse. Search Suicide Prevention
Training in the Benefits section your Virgin Pulse account.
Already taken the Suicide Prevention Training and looking for more in-depth
content to take your skills up several notches? Mental Health First Aid
teaches how to identify, understand and respond to signs of mental illness
and substance use challenges. Learn more and sign-up for this free training below.
Breaking the Silence Guide: Suicide prevention in the workplace
A pathway to supporting coworkers and ourselves to learn about steps to
take to break the silence and learn effective strategies to talk with
your coworkers about mental health and suicide prevention.
Resources devoted to supporting the mental and emotional health of every
caregiver, including Mental Health Checkup, videos, blogs, and helpful podcasts.
A learning journey created for all caregivers which includes: two virtual
sessions, a comprehensive workbook, and an e-learning course with practical
just-in-time tools and strategies for navigating stress and burnout. CNE/CME
credits are available.
Experts beyond mental health care are available to resolve emergencies,
guide you through challenges, and help you stay on top of your busy life.
Lyra offers support for legal, financial, ID theft, and child, elder,
and pet care.
Behavioral Health Services Available Through Your Medical Plan
If you are enrolled in your employer’s medical plan, you have behavioral
health benefits available to support you. Depending on the plan you are
enrolled in and the services you seek, you may have cost shares for these services.
For information on how your behavioral health services will be covered
by your medical plan, please contact your medical plan administrator at
the Customer Service phone number listed on your medical ID card. If you
do not have your medical ID card, you can find the phone number
here.
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